Legal

Privacy Policy

Last updated: 26 September 2026 · Zyora respects your privacy under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Zyora operates zyora.com.au and a Sydney salon. Contact: enquiry@zyora.com.au.

2. Information we collect

Identity and contact details (name, email, phone) when you create an account, book, or order.
Booking and purchase history, including treatments, products, and payment status.
Delivery address for shipped boutique orders.
Limited technical data (such as browser type and device) needed to run the site securely.
Payment card details are handled by Stripe; we do not store full card numbers.

3. How we use information

To provide bookings, products, confirmations, and customer support.
To process payments and prevent fraud.
To send transactional emails about your appointment or order.
Marketing emails only where you have opted in; you can unsubscribe at any time.
To improve our services and meet legal or accounting obligations.

4. Sharing

We may share personal information with service providers who help us operate (for example payment, email delivery, hosting, and shipping carriers), only as needed for those services. We do not sell your personal information.

5. Storage & security

Information is stored with reputable cloud providers with access controls. No method of transmission or storage is completely secure; we take reasonable steps to protect your data.

6. Access & correction

You may request access to, or correction of, personal information we hold about you by emailing enquiry@zyora.com.au. We will respond within a reasonable time as required by the APPs.

7. Overseas disclosure

Some providers (such as payment or email infrastructure) may process data outside Australia. Where we disclose personal information overseas, we take steps consistent with the APPs.

8. Complaints

If you have a privacy concern, contact us first. You may also contact the Office of the Australian Information Commissioner (oaic.gov.au).