Terms of Service

1. About Zyora

These terms govern bookings, treatments, boutique product sales, and related services offered by Zyora (“we”, “us”) in Sydney, Australia. By booking or purchasing through our website or at the salon, you agree to these terms.

2. Bookings

• Appointments are confirmed subject to availability and successful checkout or pay-at-salon reservation.
• Online cancellation is available with at least 48 hours’ notice before your appointment start time. Closer cancellations may incur a fee — contact the salon.
• Please arrive a few minutes early. Late arrival may reduce treatment time.
• We may need to cancel or reschedule due to illness, staffing, or other operational reasons. Where we cancel, we will offer a reschedule or refund of prepaid amounts for that booking.

3. Payments & GST

• All prices are in Australian dollars (AUD) and include GST where applicable.
• Online payments are processed securely via Stripe. Pay-at-salon bookings are reserved without an online charge; payment is due when you arrive.
• Promotional coupons apply only as stated at checkout (for example, treatments only).

4. Products & shipping

• Boutique products paid online are shipped within Australia after payment, subject to stock.
• Products reserved with a pay-at-salon booking are held for collection at the studio (not shipped).
• We do not ship to PO Boxes, parcel lockers, or locked bags.
• Risk in goods passes on delivery to the address you provide. If an item arrives damaged, contact us promptly with photos.

5. Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies under the Australian Consumer Law (ACL) that cannot be excluded. If our goods or services fail to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, or other remedy as required by law.

6. Health & suitability

Please tell your therapist about allergies, skin conditions, pregnancy, or medical concerns before treatment. We may decline or adapt a service where it is not suitable for your safety.

7. Liability

To the extent permitted by law, we are not liable for indirect or consequential loss. Our liability for any claim relating to a booking or product is limited, at our option, to re-supplying the service or product, or refunding the amount paid for that item — except where the ACL requires otherwise.

8. Privacy

How we collect and use personal information is described in our Privacy Policy.

9. Changes

We may update these terms from time to time. The version published on this page applies to new bookings and orders. Material changes will be reflected by updating the “Last updated” date above.

10. Contact

Questions about these terms: enquiry@zyora.com.au.